EMPATHY: “If I’d only known how being nice to customers was going to work so well, I’d have started many years ago.” Michael O’Leary CEO of Ryanair, 2016 Sadly, his new awareness didn’t lead to sensitive handling of the chaos a year later caused by his airline’s last minute cancellations. […]
The campaign group the European Coalition for Corporate Justice wants the European Union to force firms to do human rights due diligence on their supply chains. And not a moment too soon. Amnesty International for example, recently asked 29 companies about their use of the mineral cobalt in their products. Almost […]
Thieves recently stole 143 million consumer records from credit reporting company Equifax. Claimed to be the worst data breach ever, the company’s response met widespread disdain. Regarded as dishonest, and lacking in transparency in business , one critic labels it “Full of vague cover-your-ass statements at the exact moment when […]
Maynard Leigh Associates once employed a marketing manager who was brilliant at concepts. Give him any problem and he’d devise a graphic to describe the issue, with steps showing how to resolve it. This marketing “expert” though, proved hopeless at making anything happen in real life. His feet never seemed […]
With a rogue CEO, Ryan Air ought to be going broke The airline’s high profile boss is not a crook. But without doubt he is publicly contemptuous of those whose sole priority is a cheap ticket. Having inconvenienced three quarters of a million paying punters by badly handled mass cancellations, […]
“Want a job for life?” asked a key note speaker at a compliance conference a few years ago. “Then get into the privacy business, you’ll never face a jobs crisis.” New EU rules on data privacy start on May 25th next year. Known as the General Data Protection Regulations (GDPR) […]
Revelations about the PR firm Bell Pottinger, again raise the issue of what exactly is an ethical business leader? Reports suggest this firm earned £100,000 a month in fees, running a secret campaign to stir up racial tension on behalf of its billionaire clients. Now the firm’s own future is […]
What made Body Shop special was a long-term company focus on a social commitment in business Its charismatic founder Anita Roddick wanted to make a difference to how animals were treated. That is, not used for testing cosmetics. The firm’s reluctant owner L’Oréal got tired of poor sales, and has […]