COMMUNICATIONS

How to avoid toxic tone from the top

How to avoid toxic tone from the top

The failure of BA’s chief executive Alex Cruz to avoid toxic tone from the top will resonate for months, perhaps years. True the airline’s share price has not died a death. Toxic tone from the top can take months, even years to undermine a brand. No amount of high tech […]

Charisma Work Out # 13: Gravitas

Charisma Work Out # 13: Gravitas

  “I recently interviewed for director level job and passed all criteria except one; gravitas (or lack of).” Source: http://tinyurl.com/q9au5m3 Do you advise on compliance or some aspect of ethics in a company? If so, you may well talk to senior people, or even the Board, while not perhaps being […]

Charisma Work Out # 9: Smile Slower

Charisma Work Out # 9: Smile Slower

Anyone wanting to promote an ethical organisation needs to grow their personal impact so as to exercise increased influence in this area. One route to this is developing a natural tendency to smile. “The best smile is the felt smile,” Paul Ekman, professor of psychology at the University of California […]