Tag: ethical conduct

How to avoid toxic tone from the top

How to avoid toxic tone from the top

The failure of BA’s chief executive Alex Cruz to avoid toxic tone from the top will resonate for months, perhaps years. True the airline’s share price has not died a death. Toxic tone from the top can take months, even years to undermine a brand. No amount of high tech […]

The secret cultural advantage of Indian firms

The secret cultural advantage of Indian firms

Fast growing international Indian firms have a built-in cultural advantage. It hardly seems apparent to their rivals in the west. The competitors’ perception is wrong and has cost them dear. Many have lost out to highly competitive Indian companies. Blaming this loss of business on cheap labour, a plethora of […]

When culture and values fail—what next?

When culture and values fail—what next?

The fall of John Stumpf, long serving CEO of Wells Fargo makes good headlines.   Some 5,000 or so employees fired for abusing the trust of the banks’ customers sounds even better.  It seems to show  a management on the war path. Is this the top team riding to the rescue […]