Tag: GM

How to avoid toxic tone from the top

How to avoid toxic tone from the top

The failure of BA’s chief executive Alex Cruz to avoid toxic tone from the top will resonate for months, perhaps years. True the airline’s share price has not died a death. Toxic tone from the top can take months, even years to undermine a brand. No amount of high tech […]

What does “Doing what’s right” really mean?

What does “Doing what’s right” really mean?

“I did what I thought was right, given the circumstances, given my knowledge at the time, given the pressures on me at the time.” Lee Kuan Yew, Singapore’s founding leader. “Doing what’s right” lies at the heart of ethical leadership. In business there’s always room for debate about what this means […]