Tag: reputation

How to avoid toxic tone from the top

How to avoid toxic tone from the top

The failure of BA’s chief executive Alex Cruz to avoid toxic tone from the top will resonate for months, perhaps years. True the airline’s share price has not died a death. Toxic tone from the top can take months, even years to undermine a brand. No amount of high tech […]

No going back–compliance is here to stay

No going back–compliance is here to stay

The idea that compliance will take a dive in importance due to a changed US administration is laughable, if it were not affecting some normally quite sane people. It is true Donald Trump seems no fan of compliance and has gone on the record as saying the Foreign Corrupt Practices […]

When culture and values fail—what next?

When culture and values fail—what next?

The fall of John Stumpf, long serving CEO of Wells Fargo makes good headlines.   Some 5,000 or so employees fired for abusing the trust of the banks’ customers sounds even better.  It seems to show  a management on the war path. Is this the top team riding to the rescue […]