Thieves recently stole 143 million consumer records from credit reporting company Equifax. Claimed to be the worst data breach ever, the company’s response met widespread disdain. Regarded as dishonest, and lacking in transparency in business , one critic labels it “Full of vague cover-your-ass statements at the exact moment when […]
Maynard Leigh Associates once employed a marketing manager who was brilliant at concepts. Give him any problem and he’d devise a graphic to describe the issue, with steps showing how to resolve it. This marketing “expert” though, proved hopeless at making anything happen in real life. His feet never seemed […]
With a rogue CEO, Ryan Air ought to be going broke The airline’s high profile boss is not a crook. But without doubt he is publicly contemptuous of those whose sole priority is a cheap ticket. Having inconvenienced three quarters of a million paying punters by badly handled mass cancellations, […]
All business leaders need to show courage in the role. If you’re an employee of pharma giant GSK, a new metric is about to enter your life. CEO Emma Walmsley wants to start judging your performance in the company on the new measure of “courage.” Courage matters for ordinary […]
Culture tips: The ultimate company money makers. True, it’s never been a short cut to an instant fortune. If you’re after that, launch a new security app that’s to die for. Meanwhile, most businesses just want to do well. They don’t expect to conquer the world, simply to succeed on […]
To say no to new business sounds slightly crazy. Especially when it promises to be highly profitable. Growth, new prospects, risky but lucrative choices, all tend to be fatally attractive. Small or new companies find it almost impossible to turn down new business, such as a prospective client. Or to […]
Don’t blame it on the sunshine, the moonlight, or on good times. Instead, the late Michael Jackson urged: “blame it on the boogie”. When it comes to unethical behavior at work the song should go “Don’t blame it on the employee, blame it on job insecurity.” Growing evidence suggests job […]
“There is a chronic culture of lying. We can’t possibly trust such a company. Shame on you.” Angry shareholder at a recent Toshiba meeting When Toshiba’s CEO recently tried putting a positive spin on the state of the company’s finances, distressed shareholders drowned him out. It seemed […]
In 2007 Vineet Nayar became head of the Indian IT services giant HCL. With over 160,000 employees around the world, he feared they’d see him as out of touch. He worried they’d place him on some kind of pedestal. So the new CEO set up around 25 town hall meetings. each […]
The latest survey by the Banking Standards Board (BSB) is “Like a dipstick down into the workings of the firm,” according to the chair of the BSB. This particular measuring device covers some 30,000 bank employees and building societies, but excludes certain US banks and UBS. The readings from this measuring tool […]
Travis Kalanick, Uber’s combative, and arrogant CEO is no model ethical leader. His apparent “shock horror” at finding lack of respect for employees as rampant under his regime does not convince. To Kalanick, business results out rank everything else. Integrity seems in short supply. Whether its treatment of women or […]
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