EMPATHY: “If I’d only known how being nice to customers was going to work so well, I’d have started many years ago.” Michael O’Leary CEO of Ryanair, 2016 Sadly, his new awareness didn’t lead to sensitive handling of the chaos a year later caused by his airline’s last minute cancellations. […]
All business leaders need to show courage in the role. If you’re an employee of pharma giant GSK, a new metric is about to enter your life. CEO Emma Walmsley wants to start judging your performance in the company on the new measure of “courage.” Courage matters for ordinary employees […]
When the co-founder and once CEO of Infosys arrived home from the office guess what he’d do? This high-powered executive sometimes chose to clean the family toilet. Learning from Gandhi, the billionaire took on tasks beneath his station. It was a visceral reminder that all contributions to society have value. […]
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