Reviews in depth why so many corporate apologies fail to land, and suggests ways to make the apology succeed.
Re-wiring what it means to be an ethical business leader and some of the trends bringing about this change.
“We’re here to make money” That remains the over-arching driving force behind most businesses, and in some ways it’s right. A commercial business making no profit is either going broke, or is some kind of welfare case. But while making a profit is important, this can never be the sole […]
By Brooke Paterson “I can understand why some people have concerns about it, and my co-authors and I are very sorry for the way the paper described the research and any anxiety it caused.”  These were the weasel words of social psychologist Adam D.I. Kramer, PhD who […]