Reviews in depth why so many corporate apologies fail to land, and suggests ways to make the apology succeed.
Tag: Mike Ashley
When culture and values fail—what next?
The fall of John Stumpf, long serving CEO of Wells Fargo makes good headlines. Some 5,000 or so employees fired for abusing the trust of the banks’ customers sounds even better. It seems to show a management on the war path. Is this the top team riding to the rescue […]
Boots and the reputation lessons for everyone else
VW was bad enough. Now, value destroying behaviour at Boots the chemist hits the headlines. It’s accused of “ripping off the NHS” and putting pressure on staff to collude with this. The questions this accusation raises apply to any other company that wants to be around in the longer term: Transparency: What […]
Is this the social licence at work?
If you’re Mr Mike Ashley, owner of Sports Direct the whole idea of needing a social licence must raise a hollow laugh. After all, he’s been called a “business genius” by at least one respected investment analyst, which must do his ego a bit of good. He also owns a […]
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