There’s a disease eating away at many organisations. It has many names, but the best of them is “wilful blindness.” Another is conscious avoidance or ostrich tendency. Whatever you choose to call this insidious behaviour it’s about not asking too many questions, refusing to know and acknowledge what’s going on […]
“None of this activity was picked up by our systems and flagged to me sitting in London.” Chris Mears, head of HSBC private banking from 2006 to 2011. This tells you everything you need to know about why HSBC is in the mess it’s in today—mainly because, according to the […]
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