Reviews in depth why so many corporate apologies fail to land, and suggests ways to make the apology succeed.
Tag: Sports Direct
With a rogue CEO, Ryan Air ought to be going broke The airline’s high profile boss is not a crook. But without doubt he is publicly contemptuous of those whose sole priority is a cheap ticket. Having inconvenienced three quarters of a million paying punters by badly handled mass cancellations, […]
The fall of John Stumpf, long serving CEO of Wells Fargo makes good headlines. Some 5,000 or so employees fired for abusing the trust of the banks’ customers sounds even better. It seems to show a management on the war path. Is this the top team riding to the rescue […]
Most companies claim to have important values. In the best ones these drive the organisation, guiding both direction and culture. Yet as Enron demonstrated, boasting about values is easy. Making them come alive, and sustaining them is far harder. One leading global communication company for example, call its values “Guiding […]
“We’re here to make money” That remains the over-arching driving force behind most businesses, and in some ways it’s right. A commercial business making no profit is either going broke, or is some kind of welfare case. But while making a profit is important, this can never be the sole […]