Reviews in depth why so many corporate apologies fail to land, and suggests ways to make the apology succeed.
Tag: Starbucks
Social Concern: A wake-up call for ethical business leaders
Recently, PayPal killed the accounts of anyone pushing racist views. “You have to have the courage to make those decisions” PayPal CEO Dan Schulman.” The action shows how ethical leaders can take relevant actions to promote social responsibility by their companies and key stakeholders. Echoing these concerns about social responsibility, […]
Vulnerable: a sure sign of an authentic or weak leader?
In 2007 Vineet Nayar became head of the Indian IT services giant HCL. With over 160,000 employees around the world, he feared they’d see him as out of touch. He worried they’d place him on some kind of pedestal. So the new CEO set up around 25 town hall meetings. each […]
How to make sense of the social license
How does business make sense of the Social Licence? At the 2015 Lord Mayor’s banquet the Governor of the Bank of England went on the record to warn the City that the Social licence to operate was real, and could have costly consequences. [click to watch 30 second video] But […]
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