Tag: trust

Pulling the fragments of ethical leadership together

One of the biggest challenges in leadership development right now is what Nick Petrie of The Center For Creative Leadership calls “Vertical Leadership Development.” Petrie describes programs that support vertical leader development. These have “less emphasis on the content to be poured into the leader, and more on the cup […]

Customers get the worse deal as stakeholders

Misleading customers can be an expensive luxury. In 2013 for example, fines for swindling their customers cost Npower nearly £4 million in 2013, Scottish Power  £8.5m, Tesco £300,000, AXA £1.8million. This month, March 2014, Toyota admitted misleading customers and agreed a huge $1.2 Billion criminal fine.   Also this month in […]


How to restore Barclays’ soiled reputation

Responsible leadership is all about cherishing your reputation. Not just the perception of being ethical, but demonstrating this in action. Winning people’s trust stems from their experiences of your actions, not sound bites, assertions, or promises. There are few issues that are quite so challenging to manage as reputation. Corporate […]