The fall of John Stumpf, long serving CEO of Wells Fargo makes good headlines. Some 5,000 or so employees fired for abusing the trust of the banks’ customers sounds even better. It seems to show a management on the war path. Is this the top team riding to the rescue […]
“Hello, I’m your chief executive. Thanks for calling me on my special access phone number.” “ Wow is that really you?”` [spacer height=”20px”]“Certainly, don’t you recognise my voice?” [spacer height=”20px”]“ Not sure I’ve heard it enough to know. Still thanks for taking my call.” [spacer height=”20px”]“No problem. You sound, how […]
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Around the globe, thousands of compliance staff wrestle daily with the challenge of monitoring, and hopefully shaping employee behaviour. Citi Bank alone claims to have 30,000. Yet there’s an obvious Achilles heel undermining all their efforts—-lack of employee trust. In virtually all ethical scandals, apart from undermining trust at the […]
“I see this as the most damaging event for our brand in the company’s 140-year history…I don’t think these problems can be overcome overnight.” The picture of Toshiba’s CEO making a ritual deep bow of contrition while cameras whirred and flashed has gone round the world. Hisao Tinaka resigned most […]
There’s a disease eating away at many organisations. It has many names, but the best of them is “wilful blindness.” Another is conscious avoidance or ostrich tendency. Whatever you choose to call this insidious behaviour it’s about not asking too many questions, refusing to know and acknowledge what’s going on […]
Wearable gadgets that track your heart rate, temperature or some other measure of health such as blood pressure are currently proving popular. If only we could have one that gives a quick reading on the health of company compliance programs. Too often the main health check of programs is an […]
Just occasionally a useful e-book sneaks out that mainstream publishers have failed to ensnare. Thomas Fox’s “The Dénoument”, which explores the many implications of the GSK scandal in China, is one of them. In 50 pages of facts and informed interpretations he unravels the latest twists in a saga worthy […]
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